Return & Exchanges

We want you to be happy with your COMFBAY purchase. If something isn’t right, just contact us and we’ll be happy to help.

Returns & Exchanges

We accept returns and exchanges within 15 days of delivery.

Items must be unworn, unwashed, and in their original condition. Please keep the original tags and packaging.

For hygiene reasons, we cannot accept returns on items that have been worn, washed, damaged, or show clear signs of use.

Size or Fit Issues

We know finding the right bra size and fit can sometimes be tricky.

If the size or fit isn’t right, please contact us at support@comfbay.com. Our customer service team will check your order and help you find a suitable solution.

Depending on the situation, we may offer an exchange, replacement, return, or another option that works better for you.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us with your order number and a few photos showing the issue.

We’ll review the situation and help you resolve it as soon as possible.

Refunds & Partial Refunds

Once we receive and approve your return, your refund will be sent back to your original payment method.

Depending on your bank or payment provider, it may take a few business days for the refund to appear.

We understand that sometimes returning an item can be inconvenient, especially for international orders. In some cases, our customer service team may offer a partial refund instead of requiring you to return the item.

The partial refund amount will depend on the situation and will be discussed with you first. We’ll only process it after we’ve agreed on a solution with you.

How to Request a Return or Exchange

Please email us at support@comfbay.com within 15 days of receiving your order and include:

Your order number
The item you need help with
The reason for your return or exchange
Photos if there is an issue with the item

Our customer service team will review your request and let you know what to do next.

Please contact us before sending anything back so we can provide the correct return instructions.

Order Issues & Disputes

If you have any concerns about your order, delivery, product, payment, return, or refund, please contact us first.

We’ll review the situation and work with you to find a reasonable solution. Depending on the issue, this may include an exchange, replacement, return, partial refund, or full refund.